Frequently Asked Questions (FAQs)
1. Where is Santa Cruz Shop located?
We are based in New York City, USA. Our store address is:
📍 838 Broadway, New York, NY 10003
2. How can I contact customer support?
You can reach us by:
- 📧 Email: sofiecornelis39@gmail.com
- 📞 Phone: +1 (952) 800-6927
Our support team is available Monday to Friday, 9 AM – 6 PM (EST).
3. Do you ship within the United States?
Yes! We ship across the United States using trusted carriers like UPS, FedEx, and USPS.
4. Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
5. How long does delivery take?
- United States: 3–7 business days
- International Orders: 7–21 business days (depending on location and customs)
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.
7. What is your return policy?
You have 30 days from the delivery date to return an item. Products must be unused, in original condition, and in original packaging. Please review our Return & Refund Policy [link] for full details.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
9. Do you offer exchanges?
Yes. If you receive a defective or wrong item, we will replace it at no extra cost. Please contact us within 7 days of receiving your order.
10. What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, American Express, PayPal, and Shopify Payments.
11. Are your products covered by a warranty?
Some bicycles and parts may include a manufacturer’s warranty. Please refer to the product description or contact us for more information.
12. Can I cancel my order?
Orders can be canceled within 24 hours of purchase if they have not yet shipped. Please contact us immediately if you wish to cancel.
13. Do you sell gift cards?
Yes, we offer digital gift cards that can be used for any product on our website.
14. How do I know if a bike is in stock?
Product availability is always displayed on the product page. If an item is out of stock, you will not be able to complete checkout for that product.
📍 Santa Cruz Shop
838 Broadway, New York, NY 10003, USA
📧 sofiecornelis39@gmail.com
📞 +1 (952) 800-6927